1. Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation. Orders received on official public holidays or when our operations are closed will be processed on the next available business day.

Customised, cut-to-order, made-to-order, or bulk fabric orders may require additional processing time. Where additional time is expected, we will make reasonable efforts to inform you.

2. Kuwait Delivery

• Standard Kuwait delivery is usually completed within 1–3 business days after dispatch.
• Delivery to certain locations or restricted-access areas may require additional time.
• Delivery times may vary depending on the delivery area, product availability, order size, courier operations, public holidays, and other circumstances.
• Estimated delivery times are not guaranteed unless expressly stated otherwise at the time of purchase.

3. International Shipping

International delivery may be available to selected destinations outside the State of Kuwait. International delivery times vary depending on the destination, courier, customs clearance, and local delivery conditions.

• International delivery times are estimates and may vary by destination.
• Customs clearance may cause additional delays.
• Import duties, customs charges, taxes, and other destination-country fees may apply.
• Unless otherwise stated at checkout, applicable customs duties, import taxes, and destination charges are the customer's responsibility.

4. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout based on factors such as your delivery location, order quantity, package size, weight, and available delivery service.

Free delivery may be available for selected orders, products, minimum purchase amounts, or promotional campaigns. Any applicable free-delivery offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information by email, SMS, WhatsApp, or through your customer account, depending on the delivery service used.

Tracking information may take some time to become active after dispatch. The availability and frequency of tracking updates depend on the courier or delivery provider.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order. For deliveries within Kuwait, this may include the area, block, street, building number, floor, apartment or office number, and an active mobile telephone number.

We are not responsible for delays, failed deliveries, additional delivery attempts, or additional charges resulting from incorrect, incomplete, outdated, or inaccessible delivery information provided by the customer.

7. Delivery Availability

Our delivery partner may contact you using the telephone number provided with your order to confirm or arrange delivery. Customers are responsible for being available to receive their order or arranging for an authorised person to receive it on their behalf.

If a delivery attempt is unsuccessful because the customer is unavailable or the delivery location cannot be accessed, the courier may make another delivery attempt or arrange an alternative delivery time according to its procedures.

8. Delayed Deliveries

While we make reasonable efforts to deliver orders within the estimated timeframe, unforeseen circumstances may cause delays. These may include:

• Traffic congestion or road restrictions within Kuwait.
• Weather conditions.
• Official public holidays.
• Courier or logistics service interruptions.
• High order volumes or seasonal demand.
• Incorrect or incomplete delivery information.
• Restricted-access locations or security requirements.
• Customs clearance for international shipments.
• Other circumstances outside our reasonable control.

If a significant delay occurs, we will make reasonable efforts to provide an update and assist with the delivery enquiry where appropriate.

9. Damaged or Missing Packages

If your package arrives visibly damaged, opened, wet, torn, or otherwise compromised, please notify the delivery representative where reasonably possible and contact our customer support team as soon as possible.

If an item is missing, damaged, defective, or different from what you ordered, please contact us promptly with your order number and clear photos or videos of the package, shipping label, and affected product so that we can investigate and provide an appropriate resolution.

10. Fabric and Textile Orders

Fabric may be supplied in different quantities, cuts, rolls, bundles, or packaging formats depending on the product purchased.

Large, bulk, customised, or specially prepared fabric orders may require additional processing, packaging, or delivery time. Any applicable special delivery requirements will be communicated where reasonably possible.

11. Customs and International Import Requirements

For international shipments, customs authorities in the destination country may inspect, hold, or delay shipments. We do not control customs procedures or the time required for customs clearance.

Customers are responsible for ensuring that products can legally be imported into the destination country and for providing any information or documents reasonably required for customs clearance.

12. Delivery Confirmation

An order may be considered delivered when the courier records successful delivery to the address or recipient information provided with the order, subject to the courier's delivery procedures.

If your order is marked as delivered but you have not received it, please contact our customer support team promptly so that we can investigate the delivery status with the relevant courier.

13. Need Help?

If you have any questions regarding shipping charges, delivery times, tracking, international shipping, delayed deliveries, damaged packages, or any other delivery matter, please contact our support team through our Contact Us page or the contact details provided on our website. We will be happy to assist you.