1. Information We Collect

We may collect information that you provide directly to us, including your name, email address, mobile or telephone number, delivery address, billing information, order details, customer service communications, and other information required to process your purchase.

We may also automatically collect technical information such as your IP address, browser type, device information, website activity, cookies, and similar information when you use our website.

2. How We Use Your Information

• Process, confirm, and deliver your orders within Kuwait or to eligible international destinations.
• Process payments and provide transaction-related services.
• Provide customer support and respond to your enquiries.
• Manage returns, exchanges, refunds, and complaints.
• Improve our website, products, services, and customer experience.
• Maintain website security and help prevent fraud or unauthorised activity.
• Send order confirmations, delivery updates, and other service-related communications.
• Send promotional communications where you have provided the required consent or where otherwise permitted by applicable law.
• Comply with applicable laws, regulations, court orders, and lawful requests from competent authorities.

3. Payment Security

Payments are processed through authorised banks, payment gateways, or other trusted payment service providers. We take reasonable measures to protect payment-related information and do not intentionally store your complete credit card, debit card, banking password, or PIN information on our servers.

Payment providers may process your information according to their own terms, security procedures, and privacy policies.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate essential website functions, remember your preferences, maintain sessions, improve website performance, understand how visitors use our website, and enhance our services.

Where required, we will obtain appropriate consent for non-essential cookies or similar technologies. You may manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

5. Sharing and Third-Party Services

We do not sell or rent your personal information. We may share limited information with trusted service providers where reasonably necessary to operate our business and provide our services.

• Delivery and courier companies.
• Payment gateways, banks, and payment service providers.
• Website hosting, cloud, IT, and technology providers.
• Customer support and operational service providers.
• Professional advisers where reasonably required.
• Government authorities, courts, regulators, or law-enforcement bodies where required or permitted by applicable law.

Some service providers may process or store information outside the State of Kuwait. Where applicable, we will take reasonable steps to ensure that such processing or transfer is carried out in accordance with applicable Kuwaiti requirements and appropriate safeguards.

6. Data Protection and Security

We implement reasonable technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, authentication procedures, secure transmission, system monitoring, confidentiality obligations, backups, and other safeguards appropriate to the nature of the information.

Although we take reasonable precautions, no website or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, preventing fraud, resolving disputes, and complying with applicable legal, regulatory, accounting, or contractual obligations.

When information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, destroy, or anonymise it where appropriate.

8. Your Privacy Rights

Subject to applicable laws and regulations of the State of Kuwait, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion where legally applicable, withdraw consent where processing is based on consent, or object to certain processing where applicable.

You may also opt out of promotional communications at any time. Requests may be subject to identity verification and legal or regulatory limitations.

9. Marketing Communications

Where required, we will obtain your consent before sending promotional communications. You may unsubscribe from marketing emails, SMS messages, or other promotional communications by using the available unsubscribe option or contacting our support team.

Opting out of marketing communications will not prevent us from sending essential communications relating to your orders, payments, deliveries, account, security, or other necessary service matters.

10. Children's Privacy

Our website is not intentionally directed toward children. We do not knowingly request or collect personal information from children where such collection would require parental or legal guardian consent under applicable law.

If you believe that a child has provided personal information to us, please contact our support team so that we can review the information and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable laws and regulations in the State of Kuwait. Any updated version will be published on this page with a revised update date.

12. Contact Us

If you have any questions regarding this Privacy Policy, wish to request access, correction, deletion, withdrawal of consent, or have another privacy-related enquiry, please contact us through our Contact Us page or the customer support details provided on our website.