1. Eligibility for Returns

Subject to applicable laws and regulations of the State of Kuwait, eligible products may generally be returned or exchanged within 14 days from the date of purchase or receipt, as applicable, provided the required conditions are satisfied.

• The product should remain in its original condition.
• The product should be unused, unwashed, uncut, and unaltered where applicable.
• Original packaging, labels, tags, accessories, and purchase documentation should be retained where reasonably applicable.
• Proof of purchase or the relevant order information may be required.

Nothing in this policy is intended to limit any mandatory consumer right or remedy provided under applicable Kuwaiti law.

2. Fabric and Customised Products

Because fabrics may be sold by length and may be specially prepared according to a customer's instructions, certain products may be subject to lawful return restrictions.

• Fabric that has been cut to a requested length may not be eligible for return where a lawful exception applies.
• Customised, personalised, stitched, altered, or specially prepared products may be non-returnable where permitted by applicable law.
• Fabric that has been washed, used, cut, or otherwise altered after delivery may not be eligible for return where applicable.

These conditions do not affect any applicable legal rights relating to defective, damaged, incorrect, or misdescribed products.

3. Non-Returnable or Restricted Items

• Cut fabrics or fabrics specially prepared according to customer instructions, where a lawful exception applies.
• Made-to-order, personalised, or customised products where permitted by applicable law.
• Products that have been washed, used, altered, stitched, or damaged after delivery by the customer.
• Products that are no longer in their original condition where the applicable legal conditions for return are not satisfied.

Clearance, promotional, or discounted products may be subject to specific conditions communicated at the time of purchase. However, such conditions do not remove mandatory consumer rights relating to defective, incorrect, or non-conforming products.

4. Refund Process

Once an eligible returned item has been received and inspected, we will notify you of the applicable return or refund decision.

Approved refunds will normally be initiated within 5–10 business days after approval and will generally be made using the original payment method where reasonably possible.

The time required for the refund to appear in your bank or payment account may depend on the payment gateway, bank, card issuer, or other payment provider.

5. Exchange Policy

Eligible products may be exchanged where permitted by applicable law and subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund where applicable.

6. Cancellation Policy

Customers may request cancellation of an order before it has been dispatched by contacting our support team as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible through our normal order-processing system. Any applicable cancellation, return, or withdrawal rights will be handled in accordance with applicable Kuwaiti law.

7. Shipping Costs

If a return is required because we supplied an incorrect product or the product is defective or damaged, we will arrange or bear the applicable return delivery cost where required.

For other eligible returns, applicable return delivery charges will be handled according to the terms disclosed at the time of purchase and applicable law.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as reasonably possible after delivery.

Please provide your order number together with clear photos or videos of the product, packaging, and shipping label where possible. This will help us investigate the issue and provide an appropriate resolution.

Depending on the circumstances, the resolution may include replacement, exchange, refund, or another remedy available under applicable Kuwaiti law.

9. Product Inspection

Customers should inspect fabric and textile products promptly after delivery and before cutting, washing, stitching, dyeing, altering, or otherwise using the product.

Once fabric has been cut, washed, stitched, altered, or otherwise modified, it may no longer be eligible for return where a lawful restriction applies.

10. Consumer Rights

This Refund & Return Policy is intended to operate in accordance with applicable consumer protection and digital commerce requirements of the State of Kuwait.

Nothing in this policy is intended to exclude, restrict, or waive a consumer right or legal remedy that cannot lawfully be excluded or restricted. If there is a conflict between this policy and a mandatory requirement of applicable Kuwaiti law, the mandatory legal requirement will prevail.

11. Need Assistance?

If you have any questions regarding returns, exchanges, cancellations, damaged products, or refunds, please contact our customer support team through our Contact Us page or the support details provided on our website. We will be happy to assist you.